I’m happy to report that the new KFC on the west side of Great Falls that opened a few weeks ago is off to a good start.
I boycotted KFC in Great Falls about two years ago after far too many encounters with surly employees, dirty stores, and being told that they were out of chicken (!).
In April 2014, both locations closed, and while a lot of people in town seemed upset that they wouldn’t be able to chow down on the Colonel’s famous herb-n-spices, I heard from TONS of people who echoed my sentiment about dirty stores and poor service.
But after two trips to the (literally) new and improved west-side store since it re-opened, I can tell you that both the service and the cleanliness have skyrocketed.
On my first trip, about two weeks after it opened, I had to wait about 15 minutes to place my order — the place was PACKED. But the staff was very friendly, the store looked spotless, and the food was good.
Went again last night, and the crowd was smaller, but the service was again great — lots of smiles from the staff, and quick service.
The redesigned lobby is pretty nice — a little generic, but fine. And how ’bout that lounge seating (shout-out to Dana Joe!).
Granted, with only a few weeks under its belt, it’s not too surprising that the store looks pretty clean and the crew is friendly — but it’s a very good indication that the owner took all of the negative feedback from a couple of years ago to heart, and is working to make the store live up to the standards that customers expect and deserve.
Some cool retro advertising inside; it’s a shame the new “Colonel Sanders” in TV commercials is so poorly-done; whether it’s intended as parody, homage, or whatever, the (gifted) Darrell Hammond just isn’t striking the right tone.
One nice touch: store employees are sporting black shirts with the Colonel on them — the shirts call him “The Original Celebrity Chef.”
I also ordered a double-cheeseburger from the A&W side of the store, and it was pretty good, too.
I didn’t realize that they made their own root beer — I snuck a small cupful while I was waiting, and it was indeed very tasty. Might have to swing by later today for a root-beer float!