WTF Sonic?

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Had a craving for a double-bacon breakfast burrito or two, so I headed to Sonic on 10th Avenue South. Unfortunately, I opted to park in a stall instead of using the drive-thru — a mistake that I don’t normally make.

I placed my order at 12:14 pm and settled in to wait for a few minutes, comforted by my Sirius XM.

When the clock hit 12:30, I started to get a bit worried. At 12:40, my worry began turning to frustration. I hit the “order”button” again, to no avail.

At 12:45, I Googled up the phone number for Sonic and tried calling — it just rang and rang and rang.

At about 12:52, I got out of my car and walked up to the door that says EMPLOYEES ONLY, and dared to walk in. The folks behind the counter looked up in surprise, and I told them that I had been waiting for more than 40 minutes. One of them kind of shrugged and said in a semi-apologetic tone that they were very, very busy, and were trying hard to get everyone’s order filled.

I returned to my car and took my frustration to Facebook — posted at 1 p.m., and some kind friends and acquaintances kept me company in the comments.

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About one minute after I posted on Facebook, an employee came out to my car and apologized (sincerely, it seemed), and re-took my order. At 1:06 pm, he delivered my food to me, and again apologized.

Total time from order to delivery: 52 minutes. WTF, Sonic?

And is it kind of weird that everything finally happened literally a minute after I posted on Facebook?

To be honest, I likely would have bailed on the order and kissed my $15 good-bye if it hadn’t been for my beloved Sirius XM, and checking in on the KRTV Facebook page and comments during the agonizing wait.

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3 Comments

  1. Another customer service highlight in this town. Good customer service at eating joints can be had (Family Affair comes to mind first). The fast food joints? Probably should bone up on the concept.

  2. Is this the person who is looking for items from the Phoenix Blazers Football team (1971 era)? If so please contact me.

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