I’ve heard a few scattered reports in recent weeks about troubles with Bresnan’s internet service, and I experienced some significant slow-downs, too. Sandra has a roundup of information and links about it.
And re: the SoFast shutdown – no answers yet, but I did speak with a regional BridgeMaxx manager last week, and was told that BridgeMaxx “purchased” the SoFast high-speed customers about a year ago, but that has nothing to do with the current situation.
I had lots of slow down issues and not being able to connect at all. I spoke with @jenatbresnan and I got more satisfaction than I wanted. Customer service was exceptional. My speeds are back up but still have a problem with being able to connect at all during peak times (7pm to 9pm).
I dropped my 15 MB service today. Why pay an extra 10 bucks a month to get 15 MB once
every blue moon. If Bresnan is not going to fix their connection speed issues, I’m not
paying them extra to do nothing.
I agree with k3v72… I’ve had nothing but good experiences with Bresnan customer service.
That is what makes this network speed issue hard to excuse away.