Comments on: Internet via BridgeMaxx

By: J Gray

J Gray — Tue, 20 Dec 2011 23:51:50 +0000

I had them several years ago when they came to my area. in eastern Indiana. the customer service was lousy. It would go down often, would have to reset just about as much. Called customer service, that was a joke. Was not running windows, still dont but to have bridgmax I had to install windows.
I live close enough to a tower to see it clearly and could not get a decent signal. I was told by support that they were upgrading the towers, that due to limited capacity, I would have to deal with outage and getting booted off, and it would be 6 months before they would have it fixed. A month later, a service tech said he had upgraded the towers 3 months prior to that.
After all of that…. they wanted to charge me for disconnect. I told them sue me. I never heard another thing.

By: Donnie Fort

Donnie Fort — Thu, 27 Oct 2011 16:47:21 +0000

If you haven’t read their sales agreement look at the 22 page item http://www.digitalbridgecommunications.com/Portals/0/Support%20Center/DBC%20%20Terms%20and%20Conditions.pdf
It says you pay what they say you owe them regardless if it is in the agreement or not. They say they can bill you what they want to, without written consent or an agreement because they can change the rates anytime they want to and can bill you any charge they want to that they think is their right. They try to use this even if you are paid ahead on your payments. I asked them why I was being billed $48.99 when that rate wasn’t listed by them at all and I had never been late plus being paid ahead quite a bit. They told me to read the agreemnt which I had never seen and wasn’t in place when I started with them. They tried to bill White Paper charge if I didn’t give them a credit card which wasn’t needed when I started with them but backed off that demand. When I cancelled them I said I wanted back what I paid ahead and they quickly inserted charges to the account and used up what I paid ahead. Sorry but I don’t trust this company and this seems to be the policy from their main office. They have some very good people in some of their field offices but I think they get fed up with the head people also. Over the years I have had several Internet Providers and this one is at the top of the list on how bad it was for me. I got to know their local people very well as they had to come out so often to reset the towers in this area so much and of course when they reset them all the peoples ip addresses in the area had to be reset. So if you had a program running while you where gone somewhere that needed the Internet it would be out of service now and you would have to reset all your equipment because the ip address was different now. The head people would tell their employees to not help the customers (As was told to me by an employee that was mad at the company for this policy) but make them contact their computer support people to correct this even though it was a BridgeMax problem. Of course most people can reset their own equipment but for those that can’t it could get costly just to reset their equipment because of a BridgeMax problem.

By: Jessica

Jessica — Thu, 27 Oct 2011 12:02:54 +0000

I have had service for over 3 years with Bridgemax and won’t do it again. My speed is on average .49 up and .62 down. I keep calling and they say it should be higher than that and I can pay more for a faster speed. I upload or watch any videos on it at my house in riverview. At my office, downtown it works fine. I love the portability. Good luck!

By: Tatjanna Miller

Tatjanna Miller — Fri, 30 Sep 2011 01:17:51 +0000

Missoula guy, they are actually worse now, We would switch to Optimum but no one ever returns my inquiries for optimum We have at least 2 downs a week with Bridgemaxx. I will say that for a “rural” as we are my general speeds are all right, We can upload to my website, watch Netflix (my hubby works for a TV station so he is anal retentive about quality) and someone can surf an ipod or two at the same time and still have a decent speed. However, it’s not predictable and when running a business I need it to be,when it’s fast it is fast, that’s when it’s not down!

By: Missoula Guy

Missoula Guy — Thu, 29 Sep 2011 14:31:58 +0000

Hey thanks for the valuable feedback about this company. I am trying to get my friend to switch to cable but for some reason they insist on keeping their Bridgemax. They can’t even watch Netflix properly so I am about to show them these comments and a demonstration on how amazingly fast Optimum is.

By: Scott

Scott — Sun, 28 Nov 2010 17:33:34 +0000

This is the worst company that I have dealt with in a long time. We tried to run the service at my house but there was no signal. I was OK with that and got a reliable service in here that is as inexpensive and works flawlessly. 2 months later, I discover that Bridgemaxx is still billing my bank account. I call the number on the e-mail I recieved and it is in Detroit. They are convinced that I am still using the service and told me that I have the modem. I assured them I am not using thier service and I do not have thier modem and I want the all the money returned to my account. Now they say they are investigating. Any nitwit running a real ISP can simply look at the the modem and IP with the activity to see that it is not here. This is how the Feds can find the amatuer hackers. I called the local office and they are worthless as a roof underwater and will not return my call. I called Detroit back and they will not give me any info. I started checking online and discovered; http://www.bridgemaxx.net/ . I called back to the local office and the woman there actually hung up on me and I never said one foul word. It is worth paying more for a little customer service.

By: Jared Gianini

Jared Gianini — Fri, 11 Jun 2010 08:33:53 +0000

Just found out that Bridgemaxx is closing down. They have an F rating with the BBB the Idaho Falls office has closed there doors and more are likly to follow. They will also try and make you pay your disconnection fee. Check out http://www.bridgemaxx.net this is a website dedicated on how bad Bridgemaxx really is.

By: gina

gina — Wed, 19 May 2010 01:27:36 +0000

i have had the shittiest time with bridgemax ever! i would never reccommend bridgemax internet to anybody…for one the service is very shitty most of the time, two they always bump your bill up slowly like you wont notice it, I would love to make a website on how much bridgemaxx’s company and the internet sucks!!!!!!!!!

By: Mr. SRB

Mr. SRB — Thu, 18 Feb 2010 06:05:40 +0000

A neat idea, but quite impractical and unreliable in reality. I had Bridgemaxx service last year. I am enrolled in an online college program, and need a reliable and fast internet connection. This service just couldn’t deliver. I live in an area of town (NW side) that’s right between two towers, and typically what would happen is that my antenna would invariably lock onto the tower with a weaker signal. The end result was that, when the service worked, it was o.k. I would check my speeds at speedtest.net, and averaged about 2mbps. Not terrible, but not great either. The problem was that, the times when it actually worked well were few and far in between. I was on the phone with tech support on a weekly basis having them reset my antenna so it would lock onto the right antenna. I even went as far as having an external antenna mounted on my roof, and did not see an improvement in speed or reliability. I was quite happy when my one year contract expired. So, my advice to anyone who asks is this: It’s more trouble than it’s worth. It is a great idea, but before the company started hyping their service, they should have done a better job perfecting their system, and improving their infrastructure. Sure, it’s very reasonable, in comparison to many local competitors, but….how much is your time worth? Can you spare an hour to deal with tech support, and to trouble shoot your connection, every time you get online?

By: LaughingMan

LaughingMan — Fri, 18 Dec 2009 17:16:51 +0000

Something about BridgeMax rubs me the wrong way. Right off the bat, BridgeMax bought out Sofast, so I’m wondering if they will be ‘Sofast v2.0′.

But about a month ago they actually solicited at my house. I was kinda shocked when I opened the door and saw two guys dressed in button shirts and ties asking if they could talk for a second. I was going to tell them that I’d already found Jesus and wasn’t interested, but they weren’t carrying Bibles, they were carrying little black internet hubs. Not immediately recognizing what the small machines actually were, I then assumed that Scientologists were in town and paused a moment to try to remember if I’d unloaded my shotgun.

They still handed me a pamphlet and asked if they could tell me about the services they were offering (for this life, not the next) but I took the pamphlet and made a bogus excuse about going barhopping on a week-night… well, maybe it’s not so bogus for me…

Anyways, after they left I read the pamphlet and it sounded alright until I read the part about $150 cancellation fee as well as the standard monthly fee that isn’t low enough for me to go through the headache of switching ISPs.

Judging by the other commentators above me, I made the right choice.